Terms and conditions
Please note that credit card payments for Diskobay Tours are collected by TREKKSOFT AG, Hauptstrasse 15, 3800 Matten, Switzerland (“TREKKSOFT”). Therefore, TREKKSOFT will appear as TREKKSOFT TOUR BOOKING on your credit card statement for the payment of this booking. The domain where you enter and process your payment is owned and operated by TREKKSOFT.
Please send an email to support@payyo.ch for all inquiries regarding your credit card payments and chargebacks.
General information
All prices given on the homepage is the true prices. The only fee added are such as the fee charged by banks for handling the transaction. In Greenland VAT or any other taxes are not added on tours, transportations or accommodations.
Diskobay Tours have done the best to avoid misprint in our advertisements and in our homepage, but of course it could occur. Diskobay Tours reserves the rights to make changes in schedules, prices and minimum number of passengers.
Please notice that Diskobay Tours office is placed in Qasigiannguit, south east in the Diskobay, our time zone is GMT -3.
Insurance
Diskobay Tours has a product insurance through Kalaallit Forsikring Please notice that this do not cover for personal belongings. Should personal belongings be damaged or lost on a tour it is at one’s own expense or insurance. We therefore recommend that you check with your insurance company that you have an insurance that cover these cases.
All boats used by Diskobay Tours are approved by the Danish Maritime Authority for passenger service with a valid insurance.
Booking and purchase
You can book and pay for excursions or activities through our webside www.diskobay-tours.com
Reservations are finally confirmed when payment is completed and you receive a confirmation on your screen and email.
You can also book via email info@diskobay-tours.com We will need your name, email, phone and accommodation during your stay, so we can contact you in case of changes for your tour. It is your responsibility to inform us of any changes to your email address or phone number.
Please notice that most of our tours has a minimum number of participants, in some cases we go through with fewer participants. If a tour has fewer participants and the tour is cancelled we do our best to find an alternative tour, time or day that match your wishes and fit into your program during your stay. If this is not possible, we refund the full amount.
Payment
On our website you can pay with Visa-Dankort, Visa, Mastercard and American Express
Bank transfer
BANK of Greenland
Reg. no. 6471 Account no. 1742024
SWIFT kode GRENGLGX
Tickets
The booking confirmation you receive via email, is also your ticket to the excursion. The ticket is personal and you must show when joining the tour.
Cancellations
Diskobay Tours reserves the right to cancel tours in the following cases: technical problems on boats or utv, bad weather, ice conditions, too few participants or in cases outside the control of Diskobay Tours. In case of these matters the full amount will be refunded.
It is respectively only the captain of the boat, the lead musher or Diskobay Tours who decides if the weather permits the tour to start or not, not the costumers. Of course, we will do our best to try and find alternatives for you that match the tour and fit into your program for your stay.
Diskobay Tours does not take the responsibility for other operators’ excursions is changes in the program affects these.
Cancel by costumer
Cancel of a tour 30 days or more in advance full amount will be refunded.
Cancel of a tour less than 29 days in advance 70 % will be refunded.
Cancel of a tour less than 72 hours there will be no refund.
Delays
When traveling in Greenland there may be delays within some of the transportation, Diskobay Tours is not responsible for these matters. It is your responsibility to inform Diskobay Tours if you are delayed and it could affect your tour with us. Of course, we will do our best to try and find alternatives for you that match the tour and fit into your program for your stay.
Changes in tours
Tours can, of various reasons, be shortened or changed due to weather conditions, ice conditions or safety issues. It is your responsibility that Diskobay Tours have your contact information to inform you is there is any changes to your tour before the scheduled start.
The route or length of a sled tour is sometimes changed due to snow, ice or trail conditions. It is only the driver of the sled who decides how the tour get trough and no compensation or refund is given for changes or shortened tours.
Hikes can likewise be changes due to weather and trail conditions which do not allow the tour to go as planned. It is the guide on the hike alone, who decides this. No compensation or refund is given for a changes or shortened tour.
Boat tours can be changes in route and length due to weather conditions. There is no compensation or refund for any lacking or less time on land.
Meeting points
Tours within Qasigiannguit start at the meeting point by the local hotel.
Boat tours from Qasigiannguit start at the tourist pontoon near the harbour.
Boat tours from Ilulissat start at the tourist pontoon on the south side of the harbour.
Boat tours from Ilimanaq start at the meeting point, marked with a flag, mid of the settlement.
There might occur changes in the meeting points due to conditions that are out of our hands, this will be notified you through the contact information you have given us.
Difficulty level
Diskobay Tours operate with a level scale from 1-5
1 – easy
2 – easy / medium
3 – medium
4 – medium / difficult
5 – difficult
We kindly ask you to be very honest when choosing your tours, including that the level of difficulty matches your physical achievement. You are responsible in case you are not able to complete a tour due to your physique. There is no refund or compensation, and any extra charges caused by interrupting the tour, will fall upon you.
Please notice that sled tours are carried out in a varied uneven terrain, there will be sudden movements and bumps during the tour, also the weather can change fast during the season. A general good physique is a must, especially a good back is important. If you have any questions please do not hesitate to contact us, and we will help you.
Most tours arranged by Diskobay Tours are primarily for the active tourist. Risky or dangerous situations might occur, either in connection with or as a consequence of a trip. Ex. On a dogsled tour unexpected situations might occur, like bumps, the sled overturn, the dogs might start to run before the signal a.s.o. But also, on hikes and boat tours unexpected situations might occur.
In each case Diskobay Tours will endeavour to exercise as much caution as possible and take all relevant safety measure. However, we emphasise that choosing participation in our tours is your responsibility and that you hereby accept the inherent risks. Diskobay Tours is not liable for any loss, damage, cost or expense as a consequence of participation in our tours. You are kindly requested to carefully evaluate the situation and back out is you feel unsafe.
Luggage and equipment
You can bring your luggage and equipment with you on tours, this will be at your own risk and if there is room at the sled / in the boat. Diskobay Tours is not responsible of any damage to passengers carried luggage or equipment.
On a sled tour you sit on your luggage, why we recommend to pack light and in a duffle bag. Personal things, cameras, lunch pack and thermo should be packed in a daypack, which we hang on the back of the sled.
Please notice that on Glacier Adventure the space on the vehicles and boats are limited.
Privacy
When booking an tour at Diskobay Tours we gather following information; name, gender, selected tours and following information about the payer; address, email and means of payment.
If you booked a tour combining Diskobay Tours and another operator such as Air Greenland, Diskoline, Boat operators or tour operators your name will be passed on. Information is kept safe.
Diskobay Tours is responsible for your personal data is not passed on to another than the above mentioned parties. Information is kept and transmitted non-crypted, however handled on a secure server. Credit card information is handled crypted through TrekkPay.
The webpage does not apply log statistic, though it does use cookies to register the purchase. Thereby allowing you to go to and from the webpage without cancelling the items in the cart.